Customer Care
As is the case with our Al Agnew retail store customers, our customer service goal with you the consumer is to make your experience with us as enjoyable and easy as possible. Our policies here are designed to accomplish that goal. If you would like help finding a product, placing an order, with a return or with some other issue, please feel free to contact one of our customer care representatives by phone, online, or by mail.
By Phone toll free:
1-877-489-4278
Monday to Friday 6:00 a.m.- 5:00 p.m. PT
Online:
Click the chat window during regular business hours.
By Email:
customercare@aftco.com
By Mail:
AFTCO Bluewater
Al Agnew Customer Care
17351 Murphy Ave.
Irvine, CA 92614
Ordering Information
When you have completed your order, you will receive an order acknowledgement from us, and upon shipment you will receive information that your order has shipped and how you can track it if you desire to do so.
We accept payment by Visa, MasterCard, Discover and American Express.
Shipping and Delivery
We ship by UPS. We charge a simple flat rate of $7 for all ground shipments anywhere within the continental US.
Your order will typically take one to two business days to leave our warehouse and depending on where you are located will take an additional 1-5 days for ground orders.
To expedite your order the charge for shipping anywhere in the continental US by Guaranteed Two-Day Air is $15 for 1-5 units and $30 for more than 5 units. For Next Day Air by 3:00 PM (weekdays only) the charge is $30 for 1-5 units and $50 for more than 5 units.
For Hawaii and Alaska standard UPS rates for the specific weight of the shipment will apply. At this time we do not accept orders for shipments outside of the US.
Checking the Status of Your Order
To check the status of your order click here.
Canceling or Changing Orders To cancel or change your order, please contact our Customer Care Department immediately. Since some orders will be shipped shortly after placement, it may not always be possible to change orders.
Back Orders
Over 95% of the time we will have the item you order in stock. In the rare case that we do not, the item will be canceled and not put on back order.
Returns
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund, and we will pay for the UPS ground shipping cost to return your items. Items must not have been worn, be in the condition you received them, and be returned with our Return Merchandise Authorization number (RMA) and UPS shipping return label. To receive your RMA and UPS return label, contact customercare@aftco.com. You can return any item for up to 120 days from the purchase date.
